Shipping Policies
We hope you enjoyed your online shopping experience with Greenvoltra. Please read below for more information about our shipping.
Shipping Policies
1. Greenvoltra offers free ground shipping on few of our products. Items that qualify for free shipping will be clearly marked on the product listing page.
2. All orders must provide a valid street address; due to package size restrictions, all items are shipped via large truck and cannot be delivered to PO boxes.
3. Shipping times are calculated based on business days (Monday to Friday), excluding holidays and weekends.
4. Depending on your order, your items may arrive in multiple packages. Once your order is shipped, we will offer Trackingnumber to track your package.
5. Packages cannot be rerouted after they have been shipped. If you need to change the address, please submit a support request or call us at 1-XXX-XXX-XXXX.
6. If the outer packaging is damaged upon delivery, please refuse the package and contact us immediately. If refusing the delivery is not possible, please provide relevant pictures to facilitate our after-sales service.
7. We do not support will call service from our warehouse. If you have such a need, please submit a support request or call us at 1-XXX-XXX-XXXX.
Order Processing and Transportation
For Continental U.S. Orders:
Small Parcel: Order processing time is typically 1-2 business days and the transportation time is typically 3-5 business days.
LTL: Order processing time is typically 2-3 business days and the transportation time is typically 7-10 business days.
For Non-Contiguous U.S. Orders (such as AK, HI, PR, GU) and International Orders:
Order processing time is typically 3-5 business days and the transportation time is typically 5-7 business days.
Please note:
1. Greenvoltra do not offers international shipping.
2. The estimated time is for reference only and may be extended during major promotions, holidays, or other special circumstances.
Additional Freight Fees (Estimates):
1. Solar panels larger than 300 Watts must be shipped by LTL and do not qualify for free shipping. Please note that return orders will incur a $500 charge for delivery and return transportation($250 each way).
2. Delivery to remote areas may incur additional costs ranging from $50 to $280.
3. Delivery to limited access areas, such as schools or churches, will incur additional costs starting at $50.
4. Deliveries that require a change of address or rescheduling will be subject to storage fees ($20/day) and/or rerouting fees($75 to $300).
Please note: The above additional fees are estimates. For detailed shipping standards, please refer to the order page, submit a support request, or call us at 1-XXX-XXX-XXXX.
Greenvoltra do not offers international shipping.
We only offer services within the United States.
Why Are Domestic US Shipping Costs for Solar Products So High?
Even when shipping from our US-based warehouses, solar batteries may still incur higher freight costs than standard packages. Here’s why—and how we’re working to reduce your expenses:
1. Heavy Weight & Large Size
A single solar battery (e.g., 10kWh lithium-ion) can weigh 100–150 lbs (45–68 kg) and require palletized shipping.
Carriers (FedEx Freight, UPS LTL, etc.) charge by weight and dimensions, often classifying batteries as “oversized freight.”
2. Hazardous Materials (HAZMAT) Requirements
Lithium batteries are regulated by the DOT (Department of Transportation) and FMCSA for ground transport. This means:
Special handling: Certified HAZMAT carriers must be used.
Limited last-mile options: Many local couriers won’t handle heavy lithium batteries.
3. Shipping Method & Zones
LTL (Less-Than-Truckload) Freight: Cheaper for bulk orders but slower (3–7 business days).
Expedited Trucking: Faster but costs 2–3x more (e.g., for urgent commercial projects).
Remote Areas: Deliveries to rural zones (e.g., Alaska, Hawaii, or mountainous regions) incur additional surcharges.
4. How We’re Lowering Your Costs
Free Shipping Thresholds: Orders over $10,000 qualify for free LTL shipping (contiguous US).
Local Pickup Available: Save 100% on freight by collecting from our warehouses in [California].
Bulk Order Discounts: Combine batteries with solar panels/inverters to optimize pallet space.
Pro Tip: Provide your ZIP code during checkout for real-time freight quotes, or ask our team about regional promotions!
When you purchase our installation service, the package will be delivered directly to your door by the installation team and installed on site.
When shipping large solar products (e.g., batteries, PV panels, inverters) within the U.S., several logistics options are available, each with different costs, transit times, and service coverage. Below is a detailed comparison and recommendations for selection.
1. Less-Than-Truckload (LTL) Freight
Best for:
Single or multiple large items (e.g., solar batteries, mounting systems) that don’t fill an entire truck.
Cost-effective shipping with moderate transit times (3–7 days).
Key Features:
Charged by space/weight—ideal for small to medium shipments.
Delivers to commercial addresses (warehouses, job sites) or residences (may incur extra fees).
Forklift unloading available (advance notice required).
Major Carriers:
FedEx Freight
UPS Freight
XPO Logistics
Old Dominion (ODFL)
2. Full Truckload (FTL) Freight
Best for:
Large bulk orders (e.g., full pallets of PV panels or containerized inverters).
Direct trucking to avoid handling delays.
Key Features:
Charged per truckload—ideal for large-scale projects (commercial/industrial installations).
Faster transit (2–5 days), with scheduled delivery windows.
Requires unloading equipment (e.g., forklift).
Carriers:
J.B. Hunt
Schneider National
Local trucking companies (negotiable rates)
3. Last-Mile Delivery
Best for:
Residential or small business deliveries (e.g., rooftop solar systems).
Additional services like in-home placement or installation support.
Key Features:
Focused on local/regional coverage (within cities).
“White-glove” services available (inside delivery, unpacking, installation).
Higher cost, charged per item/service level.
Providers:
Ryder Last Mile
uShip (price comparison platform)
Local specialized carriers
4. Customer Pickup
Best for:
Customers near warehouses or local contractors.
Urgent orders or zero-shipping-cost preference.
How It Works:
Provide warehouse locations (e.g., TX, CA hubs).
Requires appointment and own loading equipment (e.g., forklift, truck).
Advantages:
$0 shipping, same-day pickup possible.
Eliminates transit damage risks.