What is our shipping policy?

Shipping Rules
We hope you enjoyed your online shopping experience with Greenvoltra. Please read below for more information about our shipping.

Shipping Policies

1. Greenvoltra offers free ground shipping on few of our products. Items that qualify for free shipping will be clearly marked on the product listing page.
2. All orders must provide a valid street address; due to package size restrictions, all items are shipped via large truck and cannot be delivered to PO boxes.
3. Shipping times are calculated based on business days (Monday to Friday), excluding holidays and weekends.
4. Depending on your order, your items may arrive in multiple packages. Once your order is shipped, we will offer Trackingnumber to track your package.
5. Packages cannot be rerouted after they have been shipped. If you need to change the address, please submit a support request or call us at 1-XXX-XXX-XXXX.
6. If the outer packaging is damaged upon delivery, please refuse the package and contact us immediately. If refusing the delivery is not possible, please provide relevant pictures to facilitate our after-sales service.
7. We do not support will call service from our warehouse. If you have such a need, please submit a support request or call us at 1-XXX-XXX-XXXX.

Order Processing and Transportation
For Continental U.S. Orders:
Small Parcel: Order processing time is typically 1-2 business days and the transportation time is typically 3-5 business days.
LTL: Order processing time is typically 2-3 business days and the transportation time is typically 7-10 business days.
For Non-Contiguous U.S. Orders (such as AK, HI, PR, GU) and International Orders:
Order processing time is typically 3-5 business days and the transportation time is typically 5-7 business days.
Please note:

1. Greenvoltra do not offers international shipping.
2. The estimated time is for reference only and may be extended during major promotions, holidays, or other special circumstances.

Additional Freight Fees (Estimates):

1. Solar panels larger than 300 Watts must be shipped by LTL and do not qualify for free shipping. Please note that return orders will incur a $500 charge for delivery and return transportation($250 each way).
2. Delivery to remote areas may incur additional costs ranging from $50 to $280.
3. Delivery to limited access areas, such as schools or churches, will incur additional costs starting at $50.
4. Deliveries that require a change of address or rescheduling will be subject to storage fees ($20/day) and/or rerouting fees($75 to $300).

Please note: The above additional fees are estimates. For detailed shipping standards, please refer to the order page, submit a support request, or call us at 1-XXX-XXX-XXXX.